Where do I look for help?

Whilst this site can show you the basics, there are times when you may need more help – This maybe because you want to lean a more advanced technique, or something unexpected has happened.

The sites below are just a sample of many places on the internet, to get help with your device (phone, tablet or computer). Most are free to use but do require that you register with them (don’t worry if you go into the control panel of the website you register with you can restrict how much mail they bombard you with). All the major manufacturers, also have their own forums which is provided in addition to their support options, which is particularly useful for older products.

A couple of sites that you might help with your future learning are GCF Global (https://edu.gcfglobal.org/en/) and Be Connected (https://beconnected.esafety.gov.au/topic-library). Some tutorials on these sites do cover slightly older operating systems, however this isn’t really an issue as the way to do something on a Windows or Apple device hasn’t changed dramatically over the years, so you should be able to use the tutorials even on the most up to date devices.

Technology is also there for the disabled irrespective of the form it takes. All modern devices have free tools inbuilt, to help and there is lots of help available to enable the disabled user to benefit from technology.

Don’t be intimidated in using these sites – Introduce yourself as a beginner, if that’s appropriate, so that anyone answering your questions will know how to phrase the answer. Sometimes it’s helpful to post your question on more than one site.

Be aware that these are global sites, so the person who knows the answer may take a time to answer, as they may be in another time zone!

The Microsoft, Amazon, Apple and Google forums have members who are employees and therefore have access to internal resources. The remaining members are users like yourself and will have mixed abilities. This also applies to manufacturer forums not listed here.

The other forums are third party and therefore no direct internal access to the major IT companies, but are just as useful.

All of the forums will have product experts and also members who experience levels that may not be greater than yours so, depending on the issue it maybe prudent to hold out for a second opinion before taking the advice.

In all cases before making any significant changes to your device make a full backup, in case the worst happens.

A site that offers help on almost all devices is Tech Support Guy – https://techguy.org/

Windows Devices

https://answers.microsoft.com/en-us

https://www.tenforums.com

https://www.eightforums.com

https://www.sevenforums.com

Apple Devices

Official Apple Community (all Apple devices)

https://discussions.apple.com/welcome

Apple Devices

https://forums.macrumors.com/

https://www.techadvisor.co.uk/forum/apple-help-34/

Android

https://support.google.com/android/community?hl=en

https://forums.androidcentral.com/general-help-how/

https://forum.xda-developers.com/android/help

Kindle Fire

https://www.amazonforum.com/forums/devices

http://www.kuforum.co.uk/kindlefireforum/

Disabilities

If you have a disability then technology will still work for you. The major IT companies, such as Apple, Google and Microsoft all have global disability support teams, across the globe, who provide free advice and support.

In the UK there are also local and national charities who again provide free advice and support. The links below will take you to the UK sites, but you can search for a similar site for your country or region.

Apple

https://support.apple.com/en-gb/accessibility

Microsoft

https://www.microsoft.com/en-gb/accessibility/disability-answer-desk?activetab=contact-pivot%3aprimaryr9

Google

https://support.google.com/accessibility/answer/7641084?co=GENIE.Platform%3DAndroid&hl=en

Charities

Royal National Institute of Blind People

https://www.rnib.org.uk/

AbilityNet

https://abilitynet.org.uk/